Personalpresent is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and photography services. We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy applies to all information collected through our website, contact forms, email communications, and during photography sessions. By using our services, you consent to the collection and use of information in accordance with this policy.
We collect information that you provide directly to us, including:
Contact information: name, email address, phone number, and mailing address when you contact us or book a session. This information is necessary to communicate with you, confirm bookings, and deliver services.
Service information: details about your photography needs, preferred dates, event information, venue details, number of attendees, and any special requirements or preferences. This helps us prepare appropriately for your session and ensure we meet your expectations.
Payment information: billing details necessary to process payments, including billing address and payment method. We do not store full credit card information. Payment processing is handled through secure third-party payment processors that comply with PCI DSS standards.
Communication records: correspondence, inquiries, feedback, and any other information you provide through our contact forms, email, phone calls, or in-person consultations. This helps us maintain records of our interactions and improve our services.
Technical information: when you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This information helps us understand how visitors use our website and improve its functionality.
We use the information we collect to:
Provide photography services and fulfill bookings, including scheduling sessions, preparing equipment, and delivering final images according to your specifications.
Communicate with you about your inquiries, bookings, service delivery, scheduling changes, and follow-up communications. This includes sending confirmation emails, reminders, and responding to your questions.
Process payments and send invoices, receipts, and payment confirmations. We use your payment information solely for transaction processing and do not use it for marketing purposes.
Send you service-related updates and information, such as changes to our services, new offerings, or important announcements that may affect your bookings or use of our services.
Improve our website and services based on your feedback, usage patterns, and analytics data. This helps us enhance user experience, optimize our website performance, and develop new features.
Comply with legal obligations and protect our rights, including maintaining records as required by law, responding to legal requests, and protecting against fraud or security threats.
For marketing purposes, but only with your explicit consent. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in marketing emails.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service providers: We may share information with trusted service providers who assist us in operating our website and conducting business, such as payment processors, email service providers, cloud storage providers, and website hosting services. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
Legal requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients or others. This includes responding to subpoenas, court orders, or legal processes.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With your consent: We may share your information with third parties when you have explicitly consented to such sharing, such as when you request that we share images with a specific publication or service.
Photographs taken during sessions are stored securely and used in accordance with our Terms and Conditions. Images may be used for portfolio and promotional purposes unless you request otherwise. We maintain secure backups of all images for a minimum period as specified in our service agreements, typically for at least two years after delivery.
Images are stored on secure, encrypted servers with access restricted to authorized personnel only. We implement industry-standard security measures to protect image files from unauthorized access, alteration, or disclosure.
You have the right to request that specific images not be used for promotional purposes, and such requests will be honored when made in writing. However, we reserve the right to use images in our portfolio and for marketing purposes unless a specific exclusion is agreed upon at the time of booking.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, regular security assessments, and employee training on data protection.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. While we strive to protect your personal information, you acknowledge that there are inherent security risks in transmitting information over the internet.
We recommend that you take steps to protect your personal information, such as using strong passwords, not sharing your login credentials, and being cautious when providing information online.
You have the right to:
Access: Request access to the personal information we hold about you. We will provide you with a copy of your personal information within a reasonable timeframe, typically within 30 days of your request.
Correction: Request correction of inaccurate or incomplete information. We will update your information promptly upon verification of the requested changes.
Deletion: Request deletion of your personal information, subject to legal and contractual obligations. We may retain certain information as required by law or for legitimate business purposes, such as maintaining records of completed transactions.
Objection: Object to or restrict processing of your information, particularly for marketing purposes. You can opt out of marketing communications at any time.
Data portability: Request data portability where applicable, meaning you can request that we transfer your personal information to another service provider in a structured, commonly used format.
To exercise these rights, please contact us at info@personalpresent.world. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.
Contact information and booking records are typically retained for at least seven years to comply with tax and business record-keeping requirements. Image files are retained in accordance with our service agreements and professional standards, typically for at least two years after delivery, and may be retained longer for portfolio and archival purposes.
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child without appropriate consent, please contact us immediately, and we will take steps to delete such information.
When photographing events or sessions that include minors, we require parental or guardian consent for the photography session and any promotional use of images featuring minors. We take extra care to protect the privacy of children in our work.
Your information may be transferred to and processed in countries other than your country of residence. This may occur when we use third-party service providers located outside Australia, such as cloud storage providers or email service providers.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws. This includes using service providers that comply with international data protection standards and implementing contractual safeguards where necessary.
By using our services, you consent to the transfer of your information to countries outside Australia, understanding that privacy laws in those countries may differ from Australian privacy laws.
We use cookies and similar tracking technologies on our website to collect and store information about your browsing behavior. For detailed information about our use of cookies, please refer to our Cookie Policy, which forms part of this Privacy Policy.
You can control cookies through your browser settings, though disabling cookies may affect the functionality of our website. We use both first-party and third-party cookies for various purposes, including website functionality, analytics, and advertising.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Material changes to this policy will be communicated through our website or via email if you have provided your contact information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you do not agree with any changes to this policy, you may discontinue use of our services and request deletion of your personal information, subject to our legal and contractual obligations.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@personalpresent.world
Address: 45 George Street, Sydney NSW 2000, Australia
Phone: +61 2 8356 7421
We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe, typically within 30 days.
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